1 Placing an Order

Orders can be placed directly through our website, sivoracosmetics.com, or via WhatsApp at 0339-7090009. Once your order is placed, you will receive a confirmation message with your order details.

Please double-check your name, phone number, and delivery address at checkout. We are not responsible for delays or delivery failures caused by incorrect information.

2 Payment Methods

• Cash on Delivery (COD) — available across Pakistan
• Bank Transfer / Online Payment (details shared on request via WhatsApp or email)

3 Order Processing Time

All orders are processed within 1–2 business days from the date of order confirmation. Orders placed on Sundays or public holidays are processed the next working day.

4 Shipping & Delivery

We currently ship across Pakistan through our trusted courier partners.

5 Shipping Charges

Shipping charges (if applicable) will be clearly shown at checkout before you confirm your order. Any ongoing free-shipping offers will be displayed on our website or social media pages.

6 Order Tracking

Once your order is shipped, you will receive a tracking number via WhatsApp or SMS. You can also message us anytime on 0339-7090009 for a live update on your order status.

7 90-Day Result Guarantee

We stand behind our Mandelic Acid Face Wash. If you use the product consistently as directed for 90 days and don't see visible improvement in acne, hyperpigmentation, or fine lines, you are eligible for a refund.

To claim your refund, simply reach out to us at sivoracosmetics@gmail.com or via WhatsApp with your order number and proof of purchase date. Our team will guide you through the next steps.

8 Delivery Issues

If your parcel arrives damaged, incomplete, or you did not receive your order within the estimated time, please contact us within 48 hours of the expected delivery date so we can resolve it promptly.