Sivora Mandelic Acid Face Wash – 5% with Vitamin E Beads
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Free Shipping & Returns: On all orders over 1400 PKR
Sivora Mandelic Acid Face Wash – 5% with Vitamin E Beads
Clear Skin Starts Here
Sivora Mandelic Acid Face Wash is designed to gently cleanse, exfoliate, and refresh your skin without over-drying. Powered by 5% Mandelic Acid and enriched with Vitamin E Beads, this formula helps unclog pores, reduce acne, improve uneven skin tone, and support smoother-looking skin.
Its gentle formula makes it suitable for daily use while helping your skin feel cleaner, brighter, and healthier after every wash.
Perfect for anyone dealing with acne, hyperpigmentation, dullness, or uneven texture.
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Return, Exchange & Refund Policy
The only product you need for your skin.
1 Our Promise to You
Because our products are skincare items that touch the skin, we follow strict hygiene rules on returns — just like every genuine skincare brand does. But we back every bottle with our 90-Day Result Guarantee: use it as directed, and if you don't see visible improvement, we'll refund you. Your trust matters more to us than a single sale.
2 What's Covered
Eligible for Return / Exchange / Refund
- Wrong product delivered
- Damaged or leaking bottle on arrival
- Expired product received
- Sealed/unopened product, unused, within 7 days of delivery
- No visible results after 90 days of consistent, directed use (refund only)
Not Eligible
- Change of mind after the product has been opened or used
- Allergic reaction without prior patch test (see Note below)
- Claims made after 7 days for exchange, or after 90 days for the result guarantee
- Products purchased from unauthorized resellers
3 Exchange Policy
If you received the wrong item, a damaged bottle, or an expired product, we will replace it free of cost. Simply contact us within 7 days of delivery with your order number and a photo/video of the product.
4 Refund Policy
| Situation | Refund Outcome |
|---|---|
| Wrong / damaged / expired product | Full refund or free replacement, your choice |
| Unopened product returned within 7 days | Full refund minus original shipping cost |
| Used consistently for 90 days with no visible result | Full refund of product price |
| Order cancelled before dispatch | Full refund |
Approved refunds are processed within 5–7 business days to your original payment method or via bank transfer for COD orders.
5 How to Request a Return, Exchange, or Refund
6 Return Shipping
For wrong, damaged, or expired items, Sivora Cosmetics covers the return shipping cost. For change-of-mind returns of unopened products, the customer is responsible for return shipping charges.
✆ Need to Start a Return or Refund?
We're here to make it simple.
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Customer Reviews / Testimonials
What People Are Saying
Discover more in our FAQ
Is this face wash suitable for sensitive skin?
Yes, the formula is gentle for daily use, but a patch test is recommended before first use.
How often should I use this face wash?
Use once daily for best results. Follow with moisturizer and sunscreen.
Can this help with acne and dark spots?
Yes, Mandelic Acid helps exfoliate the skin and improve the appearance of acne and pigmentation over time.
When will I start seeing results?
Results vary, but many users notice improvements within 2–4 weeks of regular use.
Can I use this with other skincare products?
Yes, but avoid combining with strong exfoliants or harsh acids to prevent irritation.