1 Acceptance of Terms

By accessing or placing an order on sivoracosmetics.com, or by contacting us through WhatsApp, phone, email, or social media, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

2 Eligibility

You must be at least 18 years old, or placing an order under the supervision of a parent or guardian, to purchase from Sivora Cosmetics. By placing an order, you confirm that the information you provide (name, address, contact number) is accurate and belongs to you.

3 Accounts & Guest Checkout

You may check out as a guest or create an account on our store. If you create an account, you are responsible for keeping your login details confidential and for all activity that happens under your account. Notify us immediately at sivoracosmetics@gmail.com if you suspect any unauthorized use.

4 Orders, Pricing & Payment

• All prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice.
• We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability. If this happens after payment, a full refund will be issued.
• Payment can be made via Cash on Delivery (COD) or bank transfer, as outlined on our checkout page.
• Order processing, shipping, and delivery are governed by our Order & Shipping Policy.

5 Product Use & Disclaimer

Sivora products are cosmetic skincare items and are not intended to diagnose, treat, or cure any medical condition. Results vary from person to person based on skin type, consistency of use, and individual factors.

We always recommend a patch test before first use. If you have a known skin condition, are pregnant, or are under medical treatment, please consult a dermatologist before use.

6 Intellectual Property

All content on sivoracosmetics.com — including our logo, brand name, product photography, packaging design, and website content — is the property of Sivora Cosmetics and may not be copied, reproduced, or used without our written permission.

7 Limitation of Liability

To the fullest extent permitted by law, Sivora Cosmetics is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our total liability for any claim is limited to the amount paid for the product in question.

8 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Faisalabad, Punjab.

9 Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the new terms.