Privacy Policy
The only product you need for your skin.
1 Overview
At Sivora Cosmetics, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have — whether you shop with us on sivoracosmetics.com, through WhatsApp, or on our social media pages.
2 Information We Collect
| Type | Examples |
|---|---|
| Contact details | Name, phone number, email address, delivery address |
| Order information | Products purchased, order value, payment method (COD/bank transfer) |
| Communication records | Messages sent via WhatsApp, email, Instagram, or Facebook |
| Website usage | Pages visited, browser type, device information, via cookies |
We do not knowingly collect sensitive medical information. Any skin details you voluntarily share with us for product advice are used solely to assist you and are not stored for marketing purposes.
3 How We Use Your Information
- To process, confirm, and deliver your orders
- To communicate with you about your order status, delivery, or support requests
- To respond to questions sent via WhatsApp, email, or social media
- To improve our website, products, and customer experience
- To send promotional updates or offers, only if you have opted in (you can unsubscribe anytime)
6 WhatsApp & Messaging
When you contact us via WhatsApp, phone, or social media, we use the information you provide (name, number, order details) only to assist with your query or order. We do not share your WhatsApp number or chat details with third parties for marketing.
7 Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8 Your Rights & Choices
- You can request a copy of the personal information we hold about you
- You can ask us to correct inaccurate information
- You can request deletion of your personal data, subject to legal record-keeping requirements
- You can opt out of promotional messages at any time
9 Children's Privacy
Our products and website are not directed at children under 18. We do not knowingly collect personal information from minors without parental involvement.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.
✆ Questions About Your Privacy?
We're happy to help.
Liaqat Town A Block, Rajbah Road, Near Midway Petrol Pump, Faisalabad
