Return, Exchange & Refund Policy
The only product you need for your skin.
1 Our Promise to You
Because our products are skincare items that touch the skin, we follow strict hygiene rules on returns — just like every genuine skincare brand does. But we back every bottle with our 90-Day Result Guarantee: use it as directed, and if you don't see visible improvement, we'll refund you. Your trust matters more to us than a single sale.
2 What's Covered
Eligible for Return / Exchange / Refund
- Wrong product delivered
- Damaged or leaking bottle on arrival
- Expired product received
- Sealed/unopened product, unused, within 7 days of delivery
- No visible results after 90 days of consistent, directed use (refund only)
Not Eligible
- Change of mind after the product has been opened or used
- Allergic reaction without prior patch test (see Note below)
- Claims made after 7 days for exchange, or after 90 days for the result guarantee
- Products purchased from unauthorized resellers
3 Exchange Policy
If you received the wrong item, a damaged bottle, or an expired product, we will replace it free of cost. Simply contact us within 7 days of delivery with your order number and a photo/video of the product.
4 Refund Policy
| Situation | Refund Outcome |
|---|---|
| Wrong / damaged / expired product | Full refund or free replacement, your choice |
| Unopened product returned within 7 days | Full refund minus original shipping cost |
| Used consistently for 90 days with no visible result | Full refund of product price |
| Order cancelled before dispatch | Full refund |
Approved refunds are processed within 5–7 business days to your original payment method or via bank transfer for COD orders.
5 How to Request a Return, Exchange, or Refund
6 Return Shipping
For wrong, damaged, or expired items, Sivora Cosmetics covers the return shipping cost. For change-of-mind returns of unopened products, the customer is responsible for return shipping charges.
✆ Need to Start a Return or Refund?
We're here to make it simple.
Liaqat Town A Block, Rajbah Road, Near Midway Petrol Pump, Faisalabad
