How to Order
Place your order directly through sivoracosmetics.com. Once your order is submitted, you'll receive a confirmation with your order details.
Shipping policy
:root{ --mist:#F4F5F5; --pale-teal:#E6F0F2; --sky:#54ADD9; --sage-teal:#CEE0E5; --ink:#040404; --sky-deep:#3688B0; } *{box-sizing:border-box; margin:0; padding:0;} body{ background:var(--mist); color:var(--ink); font-family:'Inter', sans-serif; line-height:1.6; -webkit-font-smoothing:antialiased; } .wrap{ max-width:880px; margin:0 auto; padding:0 28px; } /* ---------- HERO ---------- */ .hero{ background:linear-gradient(180deg, var(--pale-teal) 0%, var(--mist) 100%); padding:72px 0 56px; border-bottom:1px solid var(--sage-teal); } .eyebrow{ display:flex; align-items:center; gap:10px; font-size:12px; letter-spacing:0.18em; text-transform:uppercase; color:var(--sky-deep); font-weight:600; margin-bottom:22px; } .eyebrow::before{ content:""; width:7px; height:7px; border-radius:50%; background:var(--sky); display:inline-block; } .brand-name{ font-family:'Fraunces', serif; font-weight:500; font-size:clamp(40px, 7vw, 60px); letter-spacing:-0.01em; color:var(--ink); } .tagline{ font-family:'Fraunces', serif; font-style:italic; font-weight:400; font-size:clamp(17px, 2.4vw, 21px); color:var(--sky-deep); margin-top:10px; } .doc-title{ margin-top:34px; font-size:14px; color:#4a4a4a; font-weight:500; letter-spacing:0.02em; } /* ---------- BADGES ---------- */ .badge-row{ display:flex; gap:14px; margin-top:30px; flex-wrap:wrap; } .badge{ display:flex; align-items:center; gap:10px; background:#fff; border:1px solid var(--sage-teal); padding:12px 18px; border-radius:999px; font-size:13.5px; font-weight:600; } .badge .mark{ width:26px; height:26px; border-radius:50%; background:var(--sky); color:#fff; display:flex; align-items:center; justify-content:center; font-size:13px; font-weight:700; flex-shrink:0; font-family:'Fraunces', serif; } /* ---------- SECTIONS ---------- */ .section{ padding:56px 0; border-bottom:1px solid var(--sage-teal); } .section:last-of-type{ border-bottom:none; } .section-label{ display:flex; align-items:baseline; gap:14px; margin-bottom:28px; } .section-num{ font-family:'Fraunces', serif; font-size:15px; color:var(--sky); font-weight:600; } .section-title{ font-family:'Fraunces', serif; font-size:28px; font-weight:500; letter-spacing:-0.01em; } .section-intro{ color:#333; font-size:15.5px; max-width:640px; margin-bottom:28px; } .entry{ display:grid; grid-template-columns:180px 1fr; gap:24px; padding:20px 0; border-top:1px solid var(--sage-teal); } .entry:first-of-type{ border-top:1px solid var(--sage-teal); } .entry-label{ font-size:12.5px; letter-spacing:0.08em; text-transform:uppercase; color:var(--sky-deep); font-weight:600; padding-top:2px; } .entry-body{ font-size:15px; color:#222; } .entry-body p + p{ margin-top:10px; } .entry-body ul{ margin-top:6px; padding-left:18px; } .entry-body li{ margin-bottom:6px; } .entry-body strong{ font-weight:600; color:var(--ink); } /* ---------- GUARANTEE PANEL ---------- */ .guarantee-panel{ background:#fff; border:1px solid var(--sage-teal); border-radius:18px; padding:36px; display:grid; grid-template-columns:1fr 1fr; gap:30px; } @media(max-width:640px){ .guarantee-panel{grid-template-columns:1fr;} .entry{grid-template-columns:1fr;} } .guarantee-item h3{ font-family:'Fraunces', serif; font-size:19px; font-weight:500; margin-bottom:10px; display:flex; align-items:center; gap:10px; } .guarantee-item h3 .icon{ width:32px; height:32px; border-radius:9px; background:var(--pale-teal); color:var(--sky-deep); display:flex; align-items:center; justify-content:center; font-size:15px; font-weight:700; flex-shrink:0; } .guarantee-item p{ font-size:14.5px; color:#333; } /* ---------- TRACKING CTA ---------- */ .track-cta{ background:var(--sky); border-radius:18px; padding:32px 36px; color:#fff; display:flex; align-items:center; justify-content:space-between; gap:24px; flex-wrap:wrap; } .track-cta h3{ font-family:'Fraunces', serif; font-size:21px; font-weight:500; margin-bottom:6px; } .track-cta p{ font-size:14px; opacity:0.92; max-width:380px; } .track-btn{ background:#fff; color:var(--sky-deep); padding:12px 26px; border-radius:999px; font-weight:600; font-size:14px; text-decoration:none; white-space:nowrap; transition:transform 0.15s ease; } .track-btn:hover{ transform:translateY(-2px); } /* ---------- CONTACT ---------- */ .contact-grid{ display:grid; grid-template-columns:repeat(2, 1fr); gap:20px; } @media(max-width:640px){ .contact-grid{grid-template-columns:1fr;} } .contact-card{ border:1px solid var(--sage-teal); border-radius:14px; padding:20px 22px; background:#fff; } .contact-card .k{ font-size:11.5px; letter-spacing:0.1em; text-transform:uppercase; color:var(--sky-deep); font-weight:600; margin-bottom:6px; } .contact-card .v{ font-size:15px; font-weight:500; color:var(--ink); } .contact-card a{ color:var(--ink); text-decoration:none; } .contact-card a:hover{ color:var(--sky-deep); } /* ---------- FOOTER ---------- */ footer{ padding:44px 0 60px; display:flex; justify-content:space-between; align-items:center; flex-wrap:wrap; gap:16px; } .foot-brand{ font-family:'Fraunces', serif; font-size:16px; font-weight:500; } .foot-brand span{ color:var(--sky-deep); font-style:italic; font-size:13px; font-weight:400; display:block; margin-top:2px; } .social-links{ display:flex; gap:14px; } .social-links a{ font-size:13px; font-weight:600; color:var(--sky-deep); text-decoration:none; border-bottom:1px solid transparent; } .social-links a:hover{ border-bottom:1px solid var(--sky-deep); } .fine-print{ font-size:12.5px; color:#666; margin-top:18px; }
Sivora Cosmetics · Faisalabad, Pakistan
Sivora Cosmetics
"The only product you need for your skin."
Order & Shipping Policy
H 100% Halal Certified Ingredients
90 90-Day Results Guarantee
01 Placing an Order
Every order for our Mandelic Acid Face Wash is prepared, packed, and dispatched from our facility in Faisalabad. Here's what to expect from checkout to confirmation.
Order Confirmation
For select orders, our team may contact you by call or WhatsApp on 0339-7090009 to confirm your address and order details before dispatch. Please keep your phone reachable after placing an order.
Order Changes
Need to update your address or cancel an order? Reach out as soon as possible via WhatsApp or email — once an order has been packed and handed to our courier partner, it can no longer be edited or cancelled.
Payment
We currently accept Cash on Delivery (COD) along with available online payment options shown at checkout.
02 Shipping & Delivery
We ship across Pakistan through trusted courier partners, with tracking available on every order.
Processing Time
Orders are processed and handed to our courier within 1–2 business days of confirmation. Orders placed on weekends or public holidays are processed the next working day.
Delivery Time
- Major cities: 2–4 business days
- Other cities & remote areas: 4–7 business days
Shipping Charges
Shipping fees, if applicable, are calculated and displayed at checkout before you confirm your order.
Order Tracking
Once dispatched, you'll receive a tracking number by SMS, WhatsApp, or email. Track your parcel anytime using the link below.
Delivery Issues
If your parcel is delayed, damaged, or you're unable to locate your tracking details, contact our support team on WhatsApp or email and we'll follow up with the courier on your behalf.
03 Our Guarantee
9090-Day Refund Promise
We stand behind the Mandelic Acid Face Wash. If you've used the product consistently as directed for 90 days and haven't seen results for your acne, hyperpigmentation, or fine lines, contact us for a refund. Reach out with your order number and details of your usage to begin the process.
H100% Halal
Every ingredient in our Mandelic Acid Face Wash is sourced and formulated to be 100% Halal, so you can use it with complete peace of mind.
Track your order
Follow your parcel every step of the way, from dispatch to your doorstep.
04 Get in Touch
Questions about an order or shipment? Our team is reachable through any of the channels below.
Call & WhatsApp
Website
Store Address
Liaqat Town A Block, Rajbah Road, Near Midway Petrol Pump, Faisalabad
Sivora Cosmetics The only product you need for your skin
This policy applies to orders placed through sivoracosmetics.com within Pakistan. For any concerns outside the scope of this policy, please contact our support team directly.
